Please contact customer service for all return requests.
Within 15 days from the date of receipt:
-Defective items
– will be replaced. A prepaid return label will be provided.
-Unwanted items
– that have been opened can not be returned.
– that have not been opened can be returned for store credit. Customer is responsible for return shipping.
Undeliverable or packages returned to sender
– Shipping charges will not be refunded.
Warranty 保修单
– colohome products carry a 90 day warranty, so if your item breaks within that time – please contact us for a replacement.
– Other branded products may carry a warranty from the manufacturer and are not covered by the colohome warranty.
Our loyal VIP customers – please use your private contact channels for resolving any issues that may arise.